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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Topic
Details

Topic 1

Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.

Topic 2

Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.

Topic 3

Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.

Topic 4

Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q68-Q73):

NEW QUESTION # 68
As a decisioning architect, you advise the board on the business issues for which they must use the Next-Best-Action strategy. Which three business issues do you recommend? (Choose Three)

A. Resource Planning
B. Accounting
C. Collections
D. Service
E. Retention

Answer: C,D,E

Explanation:
The Next-Best-Action strategy is a customer-centric approach that aims to deliver the most relevant and valuable proposition for each customer at any given moment. You can use the Next-Best-Action strategy to address various business issues that involve customer interactions, such as service, retention, and collections. Service is the process of providing assistance and support to customers who have questions or problems. Retention is the process of preventing customers from leaving or switching to competitors. Collections is the process of recovering unpaid debts from customers who are delinquent or defaulting on their obligations. These are all business issues that can benefit from using the Next-Best-Action strategy. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

NEW QUESTION # 69
The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.
Which option allows you to implement the business requirement?

A. Suitability rules
B. Suppression policies
C. Volume constraints
D. Outbound channel limits

Answer: C

Explanation:
Volume constraints allow you to limit the number of times an action is presented to customers across one or more channels. You can use volume constraints to implement the requirement that customers do not receive more than four promotional emails per quarter, regardless of past responses to that action by the customer. You can configure the volume constraint to limit the number of actions per channel per quarter and select the option to ignore previous responses. Outbound channel limits are used to limit the number of customers contacted per channel per run, not per quarter. Suppression policies are used to exclude customers from receiving an action based on certain conditions, such as opt-out preferences or recent purchases, not based on the number of times the action is presented. Suitability rules are used to determine whether an action is suitable for a customer based on their propensity, priority, or other criteria, not based on the number of times the action is presented.

NEW QUESTION # 70
U+- Bank has recently implemented Pega Customer Decision Hub. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, enabled the web channel, and defined a new real-time container trigger in the Next- Best-Action Designer What else do you configure for the new treatments to be present in the next-best-action recommendations?

A. Create a channel strategy specifically for web.
B. Change the generated decision strategy.
C. Modify the Next-Best-Action Framework strategy to cater to the new web channel.
D. No need to do anything. The strategy is auto-generated.

Answer: D

NEW QUESTION # 71
A financial services organization introduces a new policy that limits each customer to two promotional emails per month. To meet compliance requirements, the implementation team must configure this limit in the Next- Best-Action Designer.
Which configuration steps achieve the desired email frequency limit?

A. Create a suppression policy that uses a two-email threshold and a monthly tracking period.
B. Establish context-level limits that track two monthly interactions across channels.
C. Configure an engagement policy that applies email limits to customer groups only.
D. Set customer contact limits for the email channel with a two-message monthly restriction.

Answer: D

NEW QUESTION # 72
U+ Bank implemented a customer journey for Its customers. The journey consists of five stages. The bank observes that as customers progress through the journey, one customer entered the third stage of the Journey, and then received an offer that is not included in any journey.
Which statement explains the cause of this behavior?

A. The bank implemented upweighting for the third stage.
B. The customer can be Involved in only one active journey at a given moment.
C. The customer was not eligible for the last stage of the journey and the system presented an offer outside the journey.
D. The customer always receives the most relevant action, even if an action is not a part of any journey.

Answer: D

NEW QUESTION # 73
......

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